Returns
RETURN CONDITIONS
Item(s) must be returned within 30 days of purchase in original condition. Item(s) must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.
If you receive your item and decide it's not right for you, we do offer a credit note which is valid for three years. We do not offer refunds for change of mind or incorrect section of size.
On the off chance, you receive a faulty item please get in contact with our customer service team at hello@byzah.com.au
RETURN PROCESS
1. Return the item within 30 days of purchase.
2. Ensure the product is unworn, unwashed + in original condition.
3. Please get in contact with our customer service team at hello@byzah.com.au who will supply you with a return address.
4. Pack up your item for return and ensure you have included your name and order number inside the parcel. Please include all product tags
6. Once your return has been received + accepted, you will be issued a store credit via email. Store credits are valid for 3 years from the issue date.
WHAT HAPPENS IF I HAVE PURCHASED THE INCORRECT SIZE?
If you are unsure about sizing we recommend contacting our Customer Experience team at hello@byzah.com.au before purchasing. If you receive your item + need to swap the size please ensure you return it within 30 days of purchase. When your item is received + accepted for return, you will be issued a store credit which can be used within the next 3 years.
WORRIED ABOUT MISSING OUT ON YOUR SIZE?
We suggest repurchasing the correct size of the same item straight away to avoid missing out. Please contact us at hello@byzah.com.au indicating you have repurchased in the correct size and your new order number before returning the original item. In this instance, we will refund the original item minus postage costs.
FAULTY ITEMS
If the product you have purchased is significantly different from the description shown or has a major manufacturer's fault that can't be easily fixed/replaced we are happy to help you out with a store credit or refund. We do not offer refunds for change of mind or incorrect selection of size. If you have any questions please email us at hello@byzah.com.au
RETURNS - AFTERPAY + ZIPPAY (COMING SOON)
When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 3 years from the date of issue.
CAN I CHANGE MY ORDER ONCE I PLACE IT?
Please contact us if you see an issue with your order + we will try to help. As our warehouse is constantly packing your orders as fast as possible we may be unable to edit your order as it may already be packed.
MY PRODUCT COLOUR LOOKS SLIGHTLY DIFFERENT TO THE PHOTOGRAPHS ONLINE?
Products with prints may vary in colour and position which can sometimes affect the overall look of the product. Colour may differ slightly from photos due to lighting/monitor settings and lighting conditions. We try our best to colour match every item to ensure they are as close as possible to the natural colour.